GUARANTEES

Every single new client will receive the following guarantees of service from us to help them have the confidence to choose us. Existing clients have the experience of dealing with us to have that confidence, although if any existing clients would specifically like any of the guarantees applied to them just let us know:

45 DAY SPEEDY SERVICE PROMISE FOR ANNUAL ACCOUNTS 
Whenever you provide us with your books & records (at our premises or yours), we guarantee that you will have your final accounts sent to you for signature within 45 working days of us receiving them. This is simply on the basis you provide us with all your records and answer any queries we have when we ask them. The clock stops if the ball is in your court waiting for information! We always do things quickly, so whatever you want done, however large or small, tell us the time scale and we will give you a guaranteed date of completion.  And if we fail in this promise – you can use our guarantee to reduce your payment for the year to whatever you feel is appropriate.

FIXED FEES 
Assuming you opt to be charged on a fixed fee basis for whatever work you require we will give you a fixed quote up front. That is then the bill you get. There will be no surprises from us as we want your work every year. If you ever ask us undertake a large amount of additional work beyond the scope of what we agreed, we will always give you a fixed price for this up front. If we don’t tell you up front what the cost is, you don’t need to pay a penny for the work. The fee we quote for the normal annual accountancy services also includes all routine minor work that crops up during the year. If you prefer to pay on a time spent basis we also offer this facility. 

UNLIMITED PHONE SUPPORT 
For all clients working on a fixed fee basis, there are no clocks ticking in this practice for you to worry about the bill you every time you call. You can call us as much as you want without charge, whenever you want and we will not charge you a penny for our time on the phone. We want to talk to our clients and don’t want them to worry about the cost of calling us.

TAX PLANNING HEALTH-CHECK
Every client or prospective client will receive our thorough Tax Planning Health-Check FREE of charge to ensure you are satisfied all the common ways of legitimately saving tax are brought to your attention. We will review this with you. It contains 67 potential tax-planning ideas that you can check for yourself in under 20 minutes whether they are applicable to you or your business. If they are, then talk to us about how to implement them.   

PROFIT IMPROVEMENT HEALTH-CHECK 
Every new client will receive our thorough Profit Improvement Health-Check FREE of charge to ensure you are satisfied all the common profit improvement ideas are brought to your attention. It contains 67 potential profit improvement ideas that you can check for yourself in under 20 minutes whether they are applicable to your business. If they are, then talk to us about how to implement them.

PAY US WHAT YOU THINK WE’RE WORTH! 
When we agree a fixed fee with you up front, you will still remain the sole judge of our performance. If there is something we've done or failed to do that you're not completely happy with simply let us know and we'll correct it immediately. We simply ask you to please speak up if something is not to your liking. Usually we'll be able to correct it immediately, or explain why we might be undertaking a process or task a certain way. Ultimately, if you're not happy that we have provided you with what we said we would, then we ask you to settle what you feel the work has been worth - not a penny more.  

PLAIN ENGLISH 
We've banned the use of jargon in our practice. . 

GIVE YOU BUSINESS 
Whenever we meet someone who we think could benefit from what you do, we will if you want us to, provide them with your details. Of course if you could do the same for us, that would be great.

RETURN OF TELEPHONE CALLS 
All telephone calls are taken wherever possible without interrogation. However, if we are not available for any reason we will let you know when we expect to get back to you by.